aggregator Reduced chat queue Authentication protocol irc

 https://help.webex.com/en-us/article/a1gx3h/What's-New-in-Webex-Contact-Center

https://docs.servicenow.com/en-US/bundle/utah-servicenow-platform/page/administer/virtual-agent/task/set-up-msg-auth-va-cccif.html